registering and logging in and password setting problem

dennis-muoio's picture

I've tried 3 times to use the one time password to login and set a password....each time I get a message that I can't access that page....I appear to be logged in, but I have not password to login at a later date.???????????

 

editor's picture

re: registering and logging in and password setting problem

Dennis,

When you use the one-time login, that should take you to your user profile, landing you on the "view" tab. Do you get this far?

Then you should select the "edit" tab from your user profile. From the edit form, set your password to a value that you choose, and hit the "save" button at the bottom of the form. Are you able to get to this step?

Then you should be good to go. Remember your password, you'll use for subsequent logins.

If you forget your password, you can request a new password, and then follow the same steps to use the one time login emailed to you, and then edit your user profile to select and save a new password.

This user registration quick start guide provides a useful step-by-step explanation as well.

Let me know if that helps.